Welcome to Obsidian Tours

These terms and conditions outline the rules and regulations for the use of Obsidian Tours’ Website.  By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Obsidian Tours’ website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of.  Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Upon booking an experience through the Obsidian Tours website you agree to the following cancellation policy.  For every experience and tour booked, the Client may cancel up to three days prior to the date of the experience/tour for a full refund.  Any cancellations after that time will not qualify for a refund of any kind.  Only under extreme emergency conditions can a client claim a refund if the cancellation was made after the refund period.  Extreme emergency conditions include national or international emergencies, such as COVID, natural disasters, war, or armed conflict.  Illness, injury, travel delays, and changes in travel plans do not qualify as extreme emergency conditions and, therefore, do not qualify for a refund.

Tardiness and tolerance

For all tours and experiences that begin at a set meeting spot, it is the Client’s obligation to arrive at said meeting spot on time.  The guide will offer a 15 minute tolerance for all clients in the group to arrive; after that tolerance the tour will start even if all participants are not present.  Tardy clients will be allowed to catch up with the group up to 30 minutes after the experience’s original start time.  Tardy clients will not be allowed to participate in the experience after the tolerance period is over.


We employ the use of cookies. By using Obsidian Tours’ website you consent to the use of cookies in accordance with Obsidian Tours’ privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.


Unless otherwise stated, Obsidian Tours and/or its licensors own the intellectual property rights for all written and visual material on Obsidian Tours. All intellectual property rights are reserved. You may view and/or print pages from http://obsidiantours.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from http://obsidiantours.com.

Sell, rent or sub-license material from http://obsidiantours.com.

Reproduce, duplicate or copy material, such as text and pictures from http://obsidiantours.com.

Redistribute content from Obsidian Tours.

Use this Website in any way that is or may be damaging to this Website.

Use this Website in any way that impacts user access to this Website.

Use this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.

Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website.

Use this Website to engage in any advertising or marketing.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval: Government agencies, Search engines, and News organizations.

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from other types of organizations.  We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are interested in linking to our website you must notify us by sending an e-mail to contacto@obsidiantours.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows: By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or                 By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Obsidian Tours’ logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request the removal of all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Disclaimer of Liability

Obsidian Tours shall not be liable for any accidents, injuries, or health related issues sustained by the client throughout the duration of one of our tour services.  Such injuries and health issues include, but are not limited to: cuts, scrapes, bruises, soreness, muscle, ligament, and tendon injuries, bone fractures, nausea, and fainting.  By purchasing one of our tours clients assume full responsibility for their health and safety.  People with preexisting health conditions or mobility issues of any kind are not advised to take any of our tours.

No warranties

This Website and the services offered are provided “as is,” with all faults, and Obsidian Tours express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Obsidian Tours, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Obsidian Tours, including its officers, directors, and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent Obsidian Tours from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Obsidian Tours is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Entire Agreement

These Terms constitute the entire agreement between Obsidian Tours and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Puebla, Mexico, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Mexico for the resolution of any disputes.


If you have questions regarding any of our terms, please contact us at contacto@obsidiantours.com.